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Unable to unlock the work space using BlackBerry Blend



Did you recently set up BlackBerry Blend but find you cannot access your work data? For example, does the following message appear after you select Work space is locked within BlackBerry Blend on your computer or tablet?

Work Data is Blocked by an IT Policy. Please contact your administrator to request access

If you see this message it is because your device is activated for work data using the BlackBerry Enterprise Service and it does not have the BlackBerry Blend IT policies. You can find the BlackBerry Blend IT policies in BlackBerry Enterprise Service 10 version 10.2.4 or later. This error can also appear if the BlackBerry Enterprise Service is upgraded to version 10.2.4 but the BlackBerry Blend IT Policies have not yet been set up.

If you are in this situation, contact your BlackBerry Administrator and ask them to upgrade the BlackBerry Enterprise Service to version 10.2.4 or later so you can increase your productivity as soon as possible

To learn more, direct your BlackBerry Administrator to the following knowledge base article: KB36323 – When attempting to unlock the workspace in BlackBerry Blend a message is displayed asking to contact administrator.

Got a question? Let me know!

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Troubleshooting BlackBerry Blend


Running in to difficulty getting BlackBerry Blend to connect to your device?

Here are a few tips that might help you out!

Step 1 – Verify device BlackBerry ID requirements

To run BlackBerry Blend you must use one of the following devices with the BlackBerry Blend app installed:

  • BlackBerry device running BlackBerry 10 OS version 10.3 or later, such as the BlackBerry Passport or the Porsche Design P’9983 smartphone from BlackBerry
  • Computer using Windows 7 and later or Mac OS X 10.7 and later
  • Tablet using Android 4.4 or later or iOS 6.0 or later
  • IPv6 networking enabled

Provided you use a supported device and operating system listed above, ensure BlackBerry Blend is installed by looking for the BlackBerry Blend icon.


If you can’t find the icon, click one of the following links depending on the type of device you are using to install the BlackBerry Blend app on your device:

Note: BlackBerry 10 OS 10.3 upgrades for BlackBerry 10 devices including the Q5, Q10, Z3, Z10, Z30, are expected in the coming months.

To use BlackBerry Blend you must sign in using the same BlackBerry ID you used on the device you also want to access. To check which BlackBerry ID you are using on your device, go to Settings followed by BlackBerry ID. Can’t remember your BlackBerry ID password, check out KB36188 – How to reset the BlackBerry ID account used with BlackBerry World and BlackBerry smartphones

Step 2 – Verify your connectivity device settings

BlackBerry Blend offers several methods to connect to your device, Wi-Fi, mobile network, or USB connection.

If you use BlackBerry 10, make sure Allow Connections is turned on. To check, go to Settings on your smartphone followed by Device Connections. Within this screen make sure Allow Connections is set to On.

Troubleshooting Wi-Fi connectivity

If you encounter trouble connecting BlackBerry Blend to your device over a Wi-Fi connection, make sure your network environment supports IPv6 traffic. For assistance, review the documentation that came with your wireless router or contact your network administrator. I also recommend reviewing the documentation that came with any anti-virus software running on your computer because it might block IPv6 traffic.

For additional Wi-Fi troubleshooting tips, you can reference the Help app if you use a BlackBerry 10 smartphone, or the support content that came with your tablet.

Troubleshooting USB connectivity

If possible, try using a different USB cable to ensure you are not plugged into a USB Hub or docking station. If you use a laptop, verify your operating system power settings have not disabled your USB ports if you run only on battery power.

Troubleshooting mobile network connectivity

Make sure your device can browse the web successfully while only connected to the mobile network. Also, if you use a BlackBerry 10 smartphone, make sure the BlackBerry logo appears in the upper-right corner where your wireless connection details appear as per the following screenshot. This icon indicates that your device is connected to the BlackBerry Infrastructure.


If you do not see the icon circled above on your device, try registering your BlackBerry 10 smartphone with the wireless network using the following steps:

  1. Swipe down from the top of the screen to pull down the quick-access menu
  2. Tap Settings followed by About
  3. Tap the Category drop-down list
  4. Tap Network from the drop-down list
  5. Tap the three dot icon in the lower-right corner
  6. Tap Register BlackBerry

If you use BlackBerry 10, make sure that Use Mobile Network is turned on. To check, tap Settings on your smartphone followed by Device Connections, and then verify that Use Mobile Network is set to On.

If this setting is already turned on but you cannot connect, set Allow Connections to Off, and then set it back to On. Then attempt to connect to your smartphone or tablet using BlackBerry Blend.

Step 3 – Use self-service support options

If you still encounter issues using BlackBerry Blend take advantage of the following self-service options:

Got a question? Leave a comment and let me know!

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BlackBerry Passport commercial



Built for the enterprise professional, the BlackBerry Passport is your tool for overall success. Not only is this device for the professional, it also will greatly satisfy for the average consumer as well.

Check out the BlackBerry Passport commercial below and hopefully we can see some active marketing done in order to ensure the world knows just how awesome this device is. Enjoy!




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Missed the BlackBerry Passport Launch Event…RIMarkable Has You Covered!



Today was truly a successful launch day for BlackBerry and the brand. With the release of the much anticipated BlackBerry Passport and the unveiling of the BlackBerry Blend software, there are a lot of positive things in store for BlackBerry.

In case you missed the event you can click on the picture above and or click on the link below in order to enjoy the full broadcast of the BlackBerry Passport Launch Event.

Let us know what you think in the comments below.

BlackBerry Passport Launch

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Another BlackBerry Passport Hands-On Video



TechnoBaffalo has dropped its BlackBerry Passport hands on video to share with the world. They do a pretty decent job showing off some of the cool features of the Passport and provide a positive outlook on the new BlackBerry device.

Check out the hands on video below and let us know what you think.




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