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Introducing BlackBerry Virtual Expert for BlackBerry 10 OS 10.2.1


BBVE-01BBVE-01    BBVE-02BBVE-02

Does your BlackBerry need a health assessment? Are you considering a repair?

If so, check out the BlackBerry Virtual Expert, a simple, self-guided diagnostic app for BlackBerry devices including both BlackBerry OS and BlackBerry 10. Depending on what type of BlackBerry device you are using, you’ll be able to run tests that can help identify if an issue is occurring and get recommendations on how to solve the problem.

Tip: For an interactive overview of the BlackBerry Virtual Expert check out the web based tutorial!

To help you get started, here’s a quick overview of how to do use this app and what to do if a test fails.

How do I access the BlackBerry Virtual Expert?

For those using BlackBerry OS 10.2.1, BlackBerry Virtual Expert is built in and can be opened by opening the Help application followed by tapping Testing along the bottom toolbar.


For those using BlackBerry OS 10.2 or lower, in order to use BlackBerry Virtual Expert, you’ll need to install it first. To do this, open BlackBerry World on your device and search for ‘Virtual Expert‘, or use the following steps to scan a barcode. After installation is complete, look for the BBVE icon that appears on your home screen.

  1. Open BlackBerry World
  2. Swipe down from the top of screen and tap Scan Barcode
  3. Scan the following barcode and tap Download


After opening the BlackBerry Virtual Expert, you’ll be shown the Health tab by default which allows you identify basic details about your device as well quickly access specific settings. For example, tapping Bluetooth will open the Bluetooth settings screen allowing you turn on, or off Bluetooth.

If you select Tests along the bottom toolbar, you’ll be able to run all of the available tests at once, or test a specific feature. To test everything at once, tap All Tests or select a specific feature or function you’d like to test. If you had concerns about your headphone jack for example, select Audio Test to run a variety of audio related tests, or optionally select Choose A Test followed by tapping on the specific test you’d to run.


Tip: Tap and hold a toolbar icon for a description of the icons purpose.

When you start testing a feature, follow the instructions displayed on your device and complete the require actions followed by recording a result Pass 00-pass00-pass, Skip  00-skip00-skip or Fail  00-fail00-fail. When all of the selected tests have been completed you’ll be shown your results at indicating what passed, what tests were skipped and of course, any tests that may have failed.

One of my tests failed, what do I do now?

Should a test fail while using the BlackBerry Virtual Expert, after reviewing the suggestions on the Results tab provided by BlackBerry Virtual Expert, here are a few things you can do to help get an issue resolved efficiently.

  • Summarize the issue and troubleshooting steps you’ve attempted as well as identifying your BlackBerry 10 device OS version PIN. To identify your OS version, tap Settings followed by About and change the Category bar to OS. To identify your PIN, tap Settings followed by About and change the Category bar to Hardware
  • Download and install BlackBerry Link for PC, or Mac, which will allow you to back up your BlackBerry 10 device. When contacting support for a potential repair issue, they will guide you through this process so doing this before contacting support can help speed things along. For help backing up your device as well as restoring your device, please review the BlackBerry Link User Guide for PC, or Mac depending on what type of computer you’re using.
  • Join the BlackBerry Support Community Forums and create a new post about your issue. Be sure to provide a summary of the issue and troubleshooting steps you’ve already attempted. Doing so will allow others to suggest alternative steps that may help resolve the issue you are encountering currently.
  • Contact your wireless provider or local repair center for additional assistance. As mentioned earlier, having your device details and a summary of troubleshooting performed will help out whoever is assisting you with the issue at hand.

Why does BlackBerry Virtual Expert need permission X, Y Z?

In order for BlackBerry Virtual Expert to perform specific tests, select permissions must be enabled the first time you open the BlackBerry Virtual Expert. You can optionally disable some or all permissions but keep in mind any tests requiring these permissions will not work. If you run a test that requires a specific permission such as the ability to use the camera, you will receive a notification and the ability to update your permission settings if needed.

To review and optionally customize these permissions, on your device go to Settings followed by Security and Privacy. Within this menu, select Application Permissions followed by BBVE to review permissions applicable to the BlackBerry Virtual Expert.

Got a question about the BlackBerry Virtual Expert? Leave a comment and let me know!

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BlackBerry 10 OS 10.2.1…It’s Released!




This morning BlackBerry officially released the BlackBerry 10 OS 10.2.1 update. This latest update brings a lot of cool new features to the BlackBerry 10 Operating System.

One of the major factors in this release is the ability to directly download and install Android .APK files to your BlackBerry 10 device.

The latest release of 10.2.1 is available for download but subject to carrier approval. Hopefully your carrier will have this update rolled out soon as it will be available on all major carriers by the end of February.

Below I have provided some detailed information from the official press release on some of the cool new features that will be in this latest release.

Enjoy and Happy Upgrading!

 Press Release

New BlackBerry OS 10.2.1 Lets You Do More, More Easily

Update includes hundreds of new enhancements and refinements and is rolling out to customers through carriers around the world beginning today

Waterloo, Ontario – BlackBerry Limited (NASDAQ: BBRY; TSX: BB), a global leader in mobile communications, today announced BlackBerry® 10 OS version 10.2.1, a new software update for BlackBerry 10 smartphones that lets you do more, more easily, and helps you be more productive and stay better connected.

BlackBerry OS 10.2.1 includes hundreds of new enhancements and refinements that will make the things you do every day faster and easier:

  • ·         Customize Pinch Gesture to Filter BlackBerry® Hub - BlackBerry Hub lets you access all your messages and notifications in one place. A new feature lets you instantly filter the message list in the Hub. You can customize the Hub to show only Unread Messages, Flagged Messages, Draft Messages, Meeting Invites, Sent Messages or Level 1 Alerts. Once the filter criterion is set, you can simply activate it with a pinch gesture on the Hub’s message list.


  • ·         Simplified Phone Experience - The phone includes a new incoming call screen that lets you swipe to the left to answer or swipe right to ignore a call. New intuitive icons allow you to instantly silence the call, or send a Reply Now response through BBM™, SMS or email that you can’t answer the phone right away. You can choose from a list of standard automated responses or respond with a personalized note.


  • ·         SMS and Email Groups - You can now create SMS and email groups for more efficient broadcast communications.


  • ·         Actionable Lock Screen Notifications - You can now “Tap to open” a message that appears on the lock screen, letting you respond to an important message much quicker or to check messages more discreetly.


  • ·         Picture Password for Quick Unlocking - You can quickly unlock your phone using a combination of a picture and a number (0-9) of your choice, which you place at a particular point on the image. When you try to unlock the phone, the picture will appear along with a grid of random numbers. To unlock, simply drag the grid so the number you selected overlays the particular point on the image.


  • ·         Customizable Quick Settings Menu - You can now customize what appears on the Settings menu, which includes features such as being able to quickly change the Brightness of the smartphone’s display, toggle various network connections, and access the built-in flashlight. The Settings menu also includes a toggle that lets you instantly switch between your Personal and Work perimeter.


  • ·         Offline Browser Reading Mode - You can now save the current web page you’re on for later viewing, even if you are offline or without an Internet connection.


  • ·         Preferred Contact Sync - You can now choose the sync source for your Contacts ensuring you always have the most up-to-date contact details. When adding a new contact you can designate which sources you want the contact info to sync with, such as the corporate address book, Gmail, Hotmail, etc.


  • ·         Device and Battery Monitor - A new and improved device monitor provides you with essential details on battery usage, the impact of installed apps on battery life and memory usage and storage, as well as CPU stats.


  • ·         Automatic Software Updates - OS updates can be set to happen automatically over a Wi-Fi® connection to help ensure you’re always benefiting from the latest and best possible customer experience.


  • ·         Enterprise Features - When combined with BES10 version 10.2, enterprise customers will gain additional security features and IT policies for when more granular controls are required, such as for regulated industries and for organizations that work with sensitive data. For more information about BES10, please


  • ·         FM Radio - If you have a BlackBerry® Z30, BlackBerry® Q10 or BlackBerry® Q5 smartphone, the new software update unlocks the built-in FM radio in those handsets. You can listen to local FM stations, which does not require any network connection.


Subject to carrier approvals, BlackBerry 10 OS version 10.2.1 will be available to customers around the world, rolling out starting today in the U.S., Europe, Canada, the Middle East, Africa, Asia Pacific and Latin America, and will be available for the entire line of smartphones running BlackBerry 10 (including the Porsche Design P’9982).



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Hold Up…No New Order from the Pentagon?


Stop sign

Just as BlackBerry’s stock hit above $10 a share this week, shares dropped right back below $10 with the news that in fact the Pentagon did not order 80,000 new BlackBerry 10 devices. The word from multiple media sources stated that the Pentagon had ordered 80,000 new BlackBerry 10 devices but that report was not entirely true.

According to a Press Release from the Department of Defense, it clearly stated that, “The program also supports 80,000 BlackBerry phones “, which is a far from what was said that on various blogs and sites that the DOD ordered 80,000 new BlackBerry 10 devices.

I also wrote a post about this as well thinking that was the case. Now to be kind, BlackBerry never did make an official statement about a new deal with the Department of Defense claiming to have sold 80,000 new BB10 devices. Whatever the mix up and miss-communicated info, BlackBerry still ended Friday at 9.89 a share which is still a big improvement from where they were trading at over the past 2-3 months.

Well, like I stated before, I will continue to watch how this plays out for BlackBerry and hopefully newly appointed CEO, John Chen can get this ship out the dock and back to sea.

Article source:

Why I Love My BlackBerry Hub




When I first laid my eyes on some of the neat features of BlackBerry 10, I knew immediately BlackBerry had a new Operating System would be awesome. From the Peek and Flow action to the beautiful swipe gestures, the BlackBerry 10 OS is a beast on all levels.

One of the best features of the BB10 OS is the BlackBerry 10 Hub, which hands down by far trumps anything in the market to date. I have IOS and Android devices available to me at any time, but to compare the way BB10 handles all your communication needs to those of IOS and Android, there really is no comparison.

When you are able to slide your thumb over, view see all your updates in one spot and then go right back into whatever app or applications you are using at that time without having to close that  app or applications, there is no better way to do it. BlackBerry has developed a system that lets you literally “Keep Moving “without missing a beat.

I have to give the BlackBerry 10 OS the “BlackBerry Hank ” Seal of Approval. Check out some of the cool features below of the BlackBerry HUB:

The BlackBerry Hub gathers all of the messages and notifications that you receive from your different accounts into one convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats all in the same place, see and respond to notifications from your social networking accounts, glance at your upcoming events, and more.

  • Email

You can add practically any existing email account to your device—both work and web-based email.

  • Text messages (SMS/MMS)

If text messaging is a part of your wireless service plan, you can find and respond to your text messages in the BlackBerry Hub.

  • Social networking

If you add a Facebook account to your device, you can receive and respond to notifications, update your status, and send Facebook messages all from the BlackBerry Hub. If you add a Twitter account, you can compose tweets, keep on top of your mentions, and send direct messages. And if you add a LinkedIn account, you can accept invitations to connect with business contacts, send messages to your connections, and update your LinkedIn status.

  • BBM and instant messaging

After you add instant messaging apps to your device, you can access your chats through the BlackBerry Hub.

  • Calls and voice mail

The BlackBerry Hub also shows you the calls that you made and received, including any missed calls and voice mail messages.

  • Upcoming events

Without leaving the BlackBerry Hub, you can peek at upcoming meetings, events, and—if you add your Facebook account—friends’ birthdays.

  • SIM Toolkit

Your service provider might send you SIM Toolkit notifications that appear in the BlackBerry Hub. Tapping on these notifications launches the SIM Toolkit app.


BlackBerry Hub


Article source:

BlackBerry Will Rise (commercial)


It’s been a while since I posted anything here at RIMarkable so I thought I’d start out by posting an awesome video by JC from You Tube. This guy has some nice talent and his fan made videos have been getting thousands of views from the BlackBerry Community.

His latest video is called “BlackBerry Will Rise ” and he does an excellent job all around with his creativity.

Check out the video below and let us know what you think.


Article source:

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