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Your BlackBerry 10.3.2 Update Questions Answered


Originally posted on the Inside BlackBerry:

Frequently Asked Questions (FAQ), business concept acronym on blackboardFrequently Asked Questions (FAQ), business concept acronym on blackboard

Yesterday, we announced the start of the BlackBerry 10.3.2 update global roll out to carriers around the world, and with this we thought it’d be a good time to compile the most frequently asked questions since the first update hit the U.S. a few weeks ago.

First and foremost: WHEN WILL 10.3.2 BE AVAILABLE to my carrier/in my country?
A: Great news, the global rollout has started! Please check with your carrier directly on specific local timing.

Q: How do I get the update?
A: The easiest way is to look for the alert in the notifications section of the BlackBerry Hub. You can also check for software updates through ‘Settings’ and selecting ‘Software Updates’. As always, we recommend you make a current backup of your BlackBerry using BlackBerry Link before any software updates.

Q: I bought my unlocked phone from When can I expect my update?
A: You will receive OS updates for unlocked devices at the same time as the ShopBlackBerry Country store you purchased it from. So if you purchased from the UK store, you will receive the update when it’s made available in the UK.

Should you have questions on this, or have issues updating please reach out to @BlackBerryHelp on Twitter. When contacting @BlackBerryHelp make sure you let them know your device PIN which can be obtained by going to ‘Settings’ followed by ‘About’ and changing the Category to Hardware.

Q: Why do I need to update my OS? What’s new with 10.3.2?
A: It is always recommended to update to the latest software as updates often have bug fixes and enhancements to improve your productivity. The BlackBerry 10.3.2 update comes packed with even more security and productivity tools. To name a few, you’ll get:

  • Anti-Theft Protection – If your smartphone is lost or stolen, with the new anti-theft feature in BlackBerry Protect, the smartphone cannot used by someone else. To learn more about this, check out our Getting started with Anti-Theft Protection in BlackBerry 10 OS version 10.3.2 post on the Help Blog.
  • Camera enhancements in image capturing, improved face detection and more
  • BlackBerry Calendar Meeting Mode customizations, time zone preview and growing numbers in month view
  • And don’t forget BlackBerry Blend 1.2 – A new user interface, spell check capabilities, portrait mode in tablets and iPad performance improvements.

The update also comes with some new tips and tricks from our friends over at BlackBerry Help. Check out these helpful battery saving tips and ‘how to’ set a lock screen with 10.3.2.

Q: What should I do before I update my device to BlackBerry 10 OS version 10.3.2?
A: With the introduction of Anti-Theft features in BlackBerry 10 OS version 10.3.2 it’s important to verify access to your BlackBerry ID as well confirming your BlackBerry ID. For help confirming your BlackBerry ID, as well resetting your BlackBerry ID as needed, please review the following knowledge base articles:

These are the top questions we’ve received thus far, but please let us know of any we may have missed in the comments.

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Jumpstart your BlackBerry Knowledge with BlackBerry Training


Whether you are new or experienced with BlackBerry products and services, visit the BlackBerry Learn website to find a variety of flexible learning options, available in different mediums and formats.

Located at, the BlackBerry Training website provides a wealth of information ranging from web-based courses, instructor led training as well as the all-new, hands-on labs, a great resource for new BlackBerry administrators.

BlackBerry Enterprise Training

If you manage mobile devices in your organization, you will want to bookmark the BlackBerry Learn website as it provides a wealth of information across a variety of topics.

Web Based Training

For those that prefer to learn at their own pace, review the Online Resources to view a listing of free web based training courses. Whether it’s understanding the prerequisites of the BlackBerry Enterprise Service, or understanding high availability, BlackBerry Training can help you achieve and succeed!

Best of all, there are courses on managing other device platforms for those working in an organization that uses BlackBerry, Android, iOS or Windows devices.

To see a complete listing of courses click here and go to the Online Resources section.

Instructor Led Training

In addition to web based training courses, BlackBerry Enterprise Training is also available via BlackBerry Authorized Training Partners. Just select your Country and what you’d like to learn about and the website will connect you with a training partner in your region.

Note: BlackBerry Technical Support customers may be eligible for reimbursement. Please contact your Support Account Manager for details.

Hands-On Lab


BESHOLFor those that cannot attend instructor led training courses, but prefer “learning by using,” you will want to check out the all-new Hands-On Labs! These virtual labs provide access to a functional BlackBerry Enterprise Service installation so you can familiarize yourself with BlackBerry enterprise software.

Three different versions of the Hands-On Labs are available and are listed below:

BlackBerry Enterprise Service 12 (BES12)

  • Provides access to a fully prepared BES12 server, a baseline environment to perform installations of BES12 and access to a local Microsoft Domain Controller including Microsoft Active Directory, Microsoft Exchange Server, and Microsoft SQL Server.

BlackBerry Enterprise Service 12 Sandbox

  • The BES12 sandbox environment provides access to a fully prepared BES12 Administration console. This sandbox environment is targeted to new administrators who are considering BES12 as a Mobile Device Management (MDM) solution, and administrators who currently have BES 5 or BES10 and are in the early stages of a migration investigation.

BlackBerry Enterprise Service 10

  • The BES10 Hands-On Lab provides access to a fully prepared BES 5 and BES10 server, a baseline environment to perform installations of either BES 5 or BES10, and access to a local Microsoft Active Directory including Microsoft Exchange Server, and Microsoft SQL Server.

To learn more about the Hands-On labs including detailed descriptions of each course, review the training menu and if you have any questions send our training team a note at

Tip: Do you work for a wireless service provider or partner? If so join the BlackBerry Universe to view customized training geared to your role!

BlackBerry Smartphone Training

To learn more about BlackBerry 10 smartphones, BlackBerry 10 software, BBM, BlackBerry Blend or BlackBerry OS devices, several options exist:

Web Based Training

Learn at your own pace using the free online training courses ranging from introductory courses to advanced troubleshooting, The web based training courses are mobile friendly so you can learn on the go whenever you have some free time.

To see a complete listing of available courses click here and go to the Online Resources section.

Instructor Led Training

In addition to web based training courses, BlackBerry Smartphone Training is also available via BlackBerry Authorized Training Partners. Just select your Country and what you’d like to learn about and the website will connect you with a training partner in your region.

Note: BlackBerry Technical Support customers may be eligible for reimbursement. Please contact your Support Account Manager for details.

If you have any questions, comments, or concerns please send our training team a email at

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BES12 Cloud Updates Expand Support for Multi-OS Deployments


Earlier this year, we introduced BES12 Cloud, which simplifies management of devices and applications, and today we’re pleased to announce that the solution has expanded multi-OS support.

BES12 Cloud is a cloud-based EMM solution that is flexible and simple to deploy and easy to use. It is a secure and scalable architecture for all sizes of business no matter what devices they manage – from iOS®, Android™ (including Android™ for Work and Samsung KNOX™), Windows Phone® to BlackBerry® devices. With BES12 Cloud, organizations can be confident that their mobile content is protected, while giving users access to the work information they need to be more productive.

“Many small and medium-sized businesses see the potential of mobility, but are challenged by factors such as cost, time, lack of IT expertise and the need to manage multiple types of devices,” said Maribel Lopez, Principal and Founder of Lopez Research. “By…

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How to turn on the Music Equalizer in BlackBerry 10.3 and later


Did you know that BlackBerry 10 OS version 10.3 introduced an equalizer feature in the Music app?

Using this feature you can change the sound of your music by selecting one of the following options:

To turn on the equalizer and select one of the profiles complete the following steps:

  1. In the Music app, while a song is playing, tap EQ-3dotEQ-3dot
  2. Tap EQ-EQEQ-EQ Equalizer
  3. Tap one of the equalizer profiles, i.e. Rock
  4. Tap Done to save your change

Once you have selected an equalizer profile it will be applied to any music you play so, if you listen to a different genres of music, keep this in mind as you’ll want to change the equalizer profile, or turn it off from time to time :)


Got a question? Leave a comment and let me know!

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BlackBerry 10.3.2 Battery Tips


If you are using a BlackBerry 10 device and would like to maximize your battery life here are some tips that can help you out!

  • Check for BlackBerry 10 OS Updates
  • Battery Saving Mode
  • Run When Minimized Run in Background Permissions
  • Advanced Interactions
  • Android Applications
  • BlackBerry Blend
  • Accounts
  • Device Monitor
  • Connections
  • Charging
  • Notifications
  • Review Application and Game Refresh Settings
  • Screen Brightness and Dark Themes
  • Lock Screen
  • Screen Lock Timeout
  • Use a Case or Holster

Check for BlackBerry 10 OS Updates


3Way-OTAWhenever a BlackBerry 10 OS update is released, make sure you install it on your device so you can take advantage of optimizations that can help improve your battery life. Typically, you’ll receive a notification of an update, but to manually check for updates, open Settings, tap Software Updates, and then Check for Updates.

For a complete overview of how to update your device, check out our post, Three different ways you can update a BlackBerry 10 device.

Battery Saving Mode

Introduced in BlackBerry 10 OS version 10.3.1, Battery Saving Mode can extend your battery life when you need it most. When Battery Saving Mode is enabled your smartphone will automatically adjust the following settings, but you can customize what happens by going to Settings Battery Saving Mode:

  • Screen brightness is lowered
  • Screen does not turn on for notifications
  • Limit Maximum CPU performance
  • Turn off Advanced Interactions
  • Turn off Data Services*
  • Turn off Location Services*

* By default, Turn off Data Services and Turn off Location Services are not enabled

Battery Saving Mode will turn on when your battery level reaches 20% but you can choose a different threshold for this setting or manually turn Battery Saving Mode on or off. To do this, tap Battery saving in the Quick Settings menu to review and adjust your Battery Saving Mode settings.

If you don’t see Battery saving in your Quick Settings menu, add it by going to Settings Quick Settings and checking Battery Saving Mode.

As soon as you start charging your device Battery Saving Mode will automatically turn off. You can easily tell when Battery Saving Mode has been enabled because Device Monitor will show a yellow background when viewing your Battery details as shown in the following screenshot.


To customize Battery Saving Mode complete the following steps:

  1. On the home screen, swipe down from the top of screen
  2. Tap Settings Battery Saving Mode
  3. Do any of the following:
    • To set the power level that your battery must reach before Battery Saving Mode turns on automatically, drag the slider at the top of the screen left or right.
    • To change which settings are adjusted when Battery Saving Mode turns on, select or clear any of the check boxes.
    • To stop Battery Saving Mode from turning on automatically, turn off the Turn on Battery Saving Mode Automatically switch.

You can also setup your device to enter Battery Saving Mode whenever you are using Bedside Mode overnight for example. To do this, open the Clock, swipe down from the top of the screen and tap Settings. Within this screen, toggle the switch next to Battery Saving in Bedside Mode.

Run When Minimized Run in Background Permissions

The Run When Minimized permission allows apps to continue performing tasks after you minimize the app on your BlackBerry smartphone.

In addition to this permission, you should also review which apps have the permission to Run in Background. This permission is used by some apps that continue to run even though an Active Frame for the app isn’t shown. This can also be referred to as a ‘headless’ app.

To help extend the life of your battery, consider turning off these permissions on apps you do not use frequently. Doing so can help save A LOT of battery life so we strongly recommend reviewing these permissions every so often as you install more apps on to your device.

To identify which apps have these permissions, and optionally turn off these permissions on a per app basis, complete the following steps:

  1. On the home screen, swipe down from the top of the screen
  2. Tap Settings Security and Privacy Application Permissions
  3. Tap the Permissions drop-down listing do one of the following:
    • Tap Run when Minimized
    • Tap Run in Background
  4. Select an app from the listing, and then optionally turn off these permissions.
  5. Restart your device for the change to take effect

Tip: Device Monitor is an easy way to identify apps that may be using a lot of battery life. If you do notice an app or game that is using a lot of battery life consider adjusting the permissions by tapping on the Change your app permissions option, or consider removing these apps.

Advanced Interactions

1032-Batt-FlipToSave1032-Batt-FlipToSaveIntroduced in BlackBerry 10 OS version 10.3, Advanced Interactions can help you do things more efficiently as well as help you save power using the Flip to Save Power feature.

By default, Flip to Save Power is turned on and causes your smartphone to turn off its display whenever it is placed facedown on a flat surface.

To review your Advanced Interaction settings, go to Settings followed by Advanced Interactions.

Android Applications

Android apps may continue running when the display is off and we recommend you close these apps when not in use. To do this, press X in the lower right when the app is minimized.

BlackBerry Blend

If you have setup BlackBerry Blend so you can access your smartphone using your computer, consider closing the Blend app on your computer when not in use. Doing so can help save battery life if your computer isn’t set to automatically sleep, or suspend after a period of inactivity. To do this, right click on the Blend icon followed by selecting Quit or Close depending on what type of computer you are using.

The ‘Remain Signed In’ option will create a persistent connection to your device, and decrease battery life so only use this option when needed. To change this setting if you have selected it in the past, open BlackBerry Blend, click the gear icon in the bottom left corner followed by clicking MORE and within this menu, click Remain Signed In.

1032-Batt-Blend (2)1032-Batt-Blend (2)


If you set up multiple accounts that support email, contacts, and calendar synchronization, only enable synchronization for accounts that you plan on using to ensure that only necessary activity occurs.

To review account synchronization settings, tap Accounts within Settings, and then tap the account you want to customize or delete.

1032_BattMon1032_BattMonDevice Monitor

Device Monitor, first introduced in BlackBerry 10 OS version 10.2, was updated with the release of BlackBerry 10 OS version 10.3.1 so you can monitor data usage over your Wi-Fi and cellular connection.

When you select an item from the Device Monitor list, you can view additional details such as CPU, memory, mobile network, and Wi-Fi® usage statistics. You can also view applications you installed, the amount of space those apps take up, and delete applications.

If you haven’t already, consider adding the Device Monitor to the Quick Settings menu for fast one touch access to this useful feature. To do this, go to Settings followed by Quick Settings and check the box next to Device Monitor.


The radios on your BlackBerry 10 smartphone are designed with efficiency in mind, so turning off Wi-Fi, Bluetooth®, or NFC as well as changing your cellular connection to use a different network technology may not improve battery life.

We recommend using Wi-Fi whenever possible because it offers substantial power savings; so make sure you are actively adding Wi-Fi networks and hotspots to your smartphone as you come across them.

Note: If you’ve set up Media Sharing, considering turning off it temporarily if need to maximize your battery life (Settings Media Sharing).


Your BlackBerry 10 smartphone is designed make efficient use of the battery, however, you should still follow best practices to maximize your battery’s lifespan. Always use an official BlackBerry® charger, charge for an extended period of time when possible, avoid charging in small increments (for example, less than 15 minutes), and do not your leave smartphone in direct sunlight (for example, on your vehicle’s dashboard) or in extremely cold temperatures.


If you receive a lot of notifications throughout the day, consider reviewing and customizing your notification profiles. If your smartphone is set to vibrate when notifications arrive, this uses more battery life than having the LED light up.

BlackBerry 10 OS version 10.3.1 introduced a new feature that can turn on your screen whenever a new notification is received. Battery Saving Mode will turn off this feature temporarily when enabled, but you can turn this feature off completely by going to Settings Notifications Lock Screen and toggling the switch next to Turn on Screen for New Notifications.

If you also receive a lot of notifications overnight, swipe down from the top of the screen after you lock your smartphone to enable Bedside Mode, which turns off all notifications.


For help customizing your notification profiles open the Help app on your device and search for “Change your sounds, notifications, or ring tones” or review the user guide for your device. You can find it here:

Review Application and Game Refresh Settings

It’s a good idea to review the refresh settings within your favorite third-party apps and games, as some of them might maintain active connections to services or data that is still being transferred. Refresh settings are typically found in the settings screen of an application so make sure you review these screens after you install a new application or game.

Don’t forget to double check your application and game permissions as well because some of them may have the ability to run when minimized, or run in the background which can affect battery life.

Screen Brightness and Dark Themes

A significant way to reduce battery usage is to decrease the brightness of the display. Within Settings, tap Display, and then move the Brightness slider to a reduced setting that you find comfortable.

If you are using a device with an OLED display such as a BlackBerry® Z30 smartphone, the BlackBerry® Q10 smartphone, or the Porsche Design P’9983 smartphone from BlackBerry consider using a dark theme, which results in lower battery consumption. You can find an option to enable a dark theme in BBM™, the Contacts app, and the Calendar in the Settings screen for the respective apps.

To try out the dark theme, open these apps and swipe down from the top of the screen. After selecting the dark theme, close and re-open each application for the change to take effect.


Lock Screen

To prevent accidental taps and presses that can turn on your screen (and decrease battery life), lock the screen by pressing the Power/Lock key on the top of your smartphone before you place it into your pocket, purse, etc. Doing so can help prevent your device screen from waking up accidentally which can use battery life if this occurs frequently.

Screen Lock Timeout

In addition to pressing the Power/Lock key to lock your screen, you should customize the Screen Lock Timeout setting. This setting controls how long your smartphone waits after being left idle before turning off the screen. To adjust this value, go to Settings, tap Display and change the Screen Lock Timeout.

Use a Case or Holster

1032-Batt-Case1032-Batt-CaseDepending on which of type case or holster you use, putting your device in it may or may not turn off the display. On top of protecting your smartphone, using a case that turns off the display is a great way to save battery life because the display is shut off as soon as you insert your device.

To browse a variety of these cases, visit or check the available cases provided by your local retailer(s).

Got a question? Leave a comment and let me know!

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