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How to set a voice mail password using BlackBerry 10


Whenever I set up a BlackBerry 10 device, or a friend asks for a quick tip, I always ask if they saved their voice mail password on their device.

Simply put, saving your voice mail password within your Phone settings makes checking voicemail easy because all you need to do is tap the Voice Mail icon, or notification with the BlackBerry Hub, and you can hear the message without entering your password every time.

This may seem like a really simple tip, but if you get a lot of voicemail this can really help you save time. Like my mom always said, it’s the small things that really add up over time! :)

How to set a voice mail password

  1. While viewing the home screen, tap the Phone icon
  2. Swipe down from the top of the screen
  3. Tap Settings followed by Voice Mail
  4. Complete one of the following:
    • To set a password for the first time, tap Set Password
    • To update an existing password, tap Change Password
  5. When finished, tap Back to save your changes


To verify everything has been setup correctly, tap the voice mail icon in the phone app to verify and listen to your voice mail messages without having to enter your voice mail password.

Frequently Asked Questions

How do I add a pause before my voice mail password is entered automatically?

  • To add a pause, tap the Access Number field and add a pause to the end of the number using one of the following steps (depending on which type of BlackBerry 10 device you are using):

    • BlackBerry touch screen device, tap the key labeled Pause
    • BlackBerry physical keyboard device, enter an asterisk (*)

My voice mail access number is missing, where do I find it?

  • If the voice mail access number is missing, please contact your wireless service provider for assistance.

I don’t see a Set Password option?

  • Depending on your wireless service provider’s voicemail configuration, this setting may not be available. Please contact your wireless provider for additional assistance

To learn about a feature on your BlackBerry 10 smartphone or troubleshoot an issue, there are several great options available to help. Visit for access to product manuals, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles, Twitter support, and contact information for your region.

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BlackBerry Hank Demos The Hound App!


Check out a quick demo of the new Hound App.


More information here! SoundHound

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A Conversation With BlackBerry CEO John Chen


BlackBerry CEO John Chen recently had a very informative sit down at the Kitchener/Waterloo Chamber of Commerce. He covered a variety of subjects including security and the direction of BlackBerry as a company. Sit back, relax and enjoy some cool talk with BlackBerry CEO, John Chen.


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How to back up a BlackBerry 10 device using BlackBerry Link for Windows


When was the last time you backed up your BlackBerry 10 device? If you can’t remember, or don’t know how to back up your device, here’s a quick overview of how to do it!


Link_FeaturedBefore we begin, if you aren’t currently doing a regular backup of your device, I would strongly recommend that you do. Personally, I make a point of backing up my device monthly and, best of all, BlackBerry Link does this for me automatically thanks for the scheduled backup feature.

Let’s get started!

Install setup BlackBerry Link 

If you don’t have it already, download BlackBerry Link and install it on your PC. To do this, visit the BlackBerry Link website and click Download for PC. After the download has finished, double click on the BlackBerry Link installation file and follow the instructions to install BlackBerry Link. When installation is complete, open BlackBerry Link and plug in your device using a USB cable.

If you have a device password, enter it when prompted, at which point you’ll be shown the Set up your new device screen. Within this screen, enter your desired device name, i.e. MyLeap and select one of the following options:

  • Manage this device with BlackBerry Link – If selected, BlackBerry Link will remember your device and preferences such as your backup schedule. If this is your PC, select this option.

    • Automatically import the camera photos taken on this device – If checked, any photos taken using your device will be copied to your PC
  • This is a one-time connection; do not manage this device with BlackBerry Link – If you are using someone else’s PC temporarily consider selecting this option which prevents BlackBerry Link from remembering your device.

After selecting your desired option click Start Using My Device which will complete the setup process.


Backing up your BlackBerry 10 device

Provided you have setup your device, backing it up and setting a backup schedule is really easy, here’s how to do it.

  1. Connect your device using a USB cable to your PC

    • Note: Backups cannot be completed using a Wi-Fi connection only, a USB connection is required
  2. Along the left, select your device, i.e. TysClassic
  3. Select Back Up Restore
  4. Select your desired Backup Type
    • Quick Backup – Does not include media files or application installation files
    • Full Backup – A complete backup of your device
    • Custom Backup – Select which data is backed up specifically
  5. Within Automatically back up my device select your desired backup frequency
  6. Click Back Up Device

When the backup process is complete you’ll be shown the Back Up Restore settings screen at which point you can disconnect your device.

Assuming you enabled the Automatically back up my device option, the next time you connect your device, (depending on the option you selected) your device will be backed up automatically which is really convenient!

After making a backup, if you need to restore it, select Restore Device followed by selecting the backup file you’d like to restore.

Tip: To learn more about BlackBerry Link check out the user guide which can found at



Running into trouble? Here a few things that might help as well as two great resources to find additional information and seek help from other BlackBerry owners if you get stuck!

I can’t create a backup file that contains all of my device data

  • On your device, verify that you are signed in to BlackBerry ID by going to Settings BlackBerry ID. If you are not signed in, BlackBerry Link can’t back up the data in your personal space.
  • Verify that you entered the password on your device to unlock your work space if your device is activated on BlackBerry Enterprise Service 10 or later. If your work space is locked, BlackBerry Link can’t back up the data in your work space.

I can’t restore a backup file to my device

  • You can’t restore the data to your device over a Wi-Fi network, connect using a USB cable.
  • On your device, verify that you are signed in to your BlackBerry ID by going to Settings BlackBerry ID. If you are not signed in, BlackBerry Link can’t restore the data to your personal space.
  • Verify that the same BlackBerry ID used on the device to create the backup file is being used on the device on which you are trying to restore the backup file. On your device, try signing into the BlackBerry ID that is associated with the backup file before restoring the backup file.
  • If your device is activated on BlackBerry Enterprise Service 10 or later, verify that you entered the password on your device to unlock your work space. If your work space is locked, BlackBerry Link can’t restore the data to your work space.
  • If your device is activated on BlackBerry Enterprise Service 10 or later, verify with your administrator that you can restore data to your device.

If you are still running into trouble listed below are are two great resources that might be able to help you out!

  • BlackBerry Knowledge Base – If you are receiving an error message, search for it within the BlackBerry Knowledge Base as there may be a support article with instructions on how to resolve the issue.
  • BlackBerry Community Support Forums – For those that want to share feedback about BlackBerry Link, or report an issue, make sure you register and post within our support forums. Doing so will allow other BlackBerry owners to offer assistance provided you share a detailed description of the issue so try to include as more detail as possible such as the complete error message and troubleshooting already completed.

Got a question? Leave a comment and let me know!

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BlackBerry 10.3.2 and BlackBerry Blend 1.2 Coming to All BlackBerry 10 Devices


Question: What’s better than 10.3.1? 10.3.2!

Another Question: What’s better than one update? TWO updates!

Over the coming weeks, BlackBerry 10.3.2 and BlackBerry Blend 1.2will roll out for the entire line of BlackBerry 10 devices. With these updates, your device will be more secure and more private, keeping you even more productive.

When you update to BlackBerry 10.3.2, you’ll gain access to great new enhancements across your whole device.

Let’s take a closer look.

  • BlackBerry Blend 1.2
  • 16x10_Blend1.2_DashBoard_ENG16x10_Blend1.2_DashBoard_ENG

    BlackBerry Blend 1.2 provides a fresh, new user interface based on our customer’s feedback. This new design makes navigating and interacting with your messages and content both faster and easier.

    Your productivity across devices is improved with the addition of spell check, the ability to reply directly from within Blend notification pop-ups and visual enhancements to file transfers.

    Looking for more information on BlackBerry Blend? Visit or Inside BlackBerry.

  • Anti-theft…

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