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Three different ways you can update a BlackBerry 10 device


3Way-OTA3Way-OTADid you know that BlackBerry 10 provides three different methods of updating your device software?

Whether it’s using your device, BlackBerry Link or a web browser on a Windows PC, updating your device software couldn’t be easier!

Here’s a quick overview of each method so you can ensure your device is the running the latest version of BlackBerry 10 :)

Before we begin, here are three important things you should know:

  1. Before installing any software updates, make a backup of your device using BlackBerry Link to ensure your data can be restored in the event of an issue. For help performing a backup, check out the BlackBerry Link user guide (PC, Mac)
  2. BlackBerry 10 OS update availability can be controlled by your wireless provider. So, if you do not see an update that a friend was able to install on their device, it may be a result  of them using a different wireless provider, or purchasing the device from
  3. If your device is setup with enterprise email, contact your IT department for guidance on how to update your device software before using any of the methods listed below.

Using a BlackBerry 10 device

The first method is checking for, and installing, updated BlackBerry 10 software using your device. Since some software updates can be pretty big, connect to a Wi-Fi network first which can help speed up your download. This also helps to avoid data charges when using the mobile network only

If your wireless provider requires your device to be on a Wi-Fi network to download the update, but you don’t have access to a Wi-Fi network, you can update your device software using BlackBerry Link instead.

  1. On the home screen, swipe down from the top bezel
  2. Tap Settings followed by Software Updates
  3. Tap Check for Updates
  4. If an update is available, tap Update to start the update process
  5. When the software update has finished, restart when prompted

Using BlackBerry Link on a PC, or Mac


Depending on the size of a BlackBerry 10 update, or personal preference, you can update your device software using BlackBerry Link for Windows, or Mac OS X.

If you haven’t already, download and install BlackBerry followed by completing the steps below.

  1. Open BlackBerry Link
  2. Connect your device using a USB cable
  3. Select your device along the left
  4. Click Software Updates
  5. Click Check for Updates and follow the on-screen instructions
  6. When the software update has finished, your device will restart automatically

Using a web browser (PC only)

For those using Mozilla Firefox, or Internet Explorer 5.5 and later on a Microsoft Windows PC, you can check for and install updated BlackBerry 10 device software using your browser.

  1. Open Firefox, or Internet Explorer
  2. Go to
    • If using Firefox, when prompted install the “Rim Handheld Application Loader”
    • If using Internet Explorer, when prompted allow the “BlackBerry WebSL Browser Plug-in from ‘Research in Motion’”
  3. Refresh the website, click Check for Updates and follow the on-screen instructions


To learn about a feature on your BlackBerry 10 smartphone or troubleshoot an issue, there are several great options available to help. Visit for access to product manuals, how-to demos, tips and tricks, YouTube videos, support forums, knowledge base articles, Twitter support, and contact information for your region.

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BlackBerry Vlog with Kylie, Hank, Bart, & J. Willi


Screen Shot 2015-05-31 at 5.59.42 PM

The crew has finally come together for a BlackBerry Vlog using BBM Meetings. Check us out!


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My BlackBerry Classic Has Arrived!



Finally…The BlackBerry Classic has made it’s way to BlackBerry Hank! I’m so excited so I thought i’d share my excitement with my BlackBerry family here at RIMarkable. Enjoy!


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How to share content quickly using Wi-Fi Direct


The next time you need to share a file with someone who shares your physical location, consider using Wi-Fi Direct. Available in BlackBerry 10 OS version 10.2 and later, Wi-Fi Direct provides the ability to share files without using access points, or a router, so you can share files without an Internet connection.

Wi-Fi Direct is incredibly fast which makes it my preferred method of sharing multiple pictures or lengthy videos.


To share content using Wi-Fi direct the following settings must be enabled:

  1. On the recipient’s device, turn on Wi-Fi Direct
  2. On the sending device, share content using Wi-Fi Direct

Step 1 – On the recipients device, turn on Wi-Fi Direct

To send content to another device the receiving device needs to have Wi-Fi Direct enabled. A key thing to remember is that Wi-Fi Direct must be enabled each time you plan on receiving content using Wi-Fi Direct.

For those using a BlackBerry 10 device, to turn on Wi-Fi Direct to receive content from another device, complete the following steps:

  1. On the home screen, swipe down from the top of the screen
  2. Tap Settings followed by Networks and Connections
  3. Tap Wi-Fi and, if it’s turned off, turn it on
  4. Tap Wi-Fi Direct

Tip: Using an Android device? Check your user guide as your device may support Wi-Fi Direct too!

Step 2 – On the sending device, share content using Wi-Fi Direct

Provided the person you are sharing content with has enabled Wi-Fi Direct on their device, all that’s left to do is share content with them. To do this, tap and hold the file you would like to share, tap Share, then Wi-Fi Direct.

After doing this a listing of devices with Wi-Fi Direct enabled will appear. Tap on the device you’d like to share the video with and they’ll be prompted to accept the file transfer on their device.


When your file has finished transferring, all that’s left to do is back out of the Wi-Fi Direct screen on the receiving device and you are done! :)

Got a question? Leave a comment and let me know!

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How to merge contacts using BlackBerry 10


Did you know that BlackBerry 10 will automatically merge contacts when it’s clear that the contacts are the same person? For example, if two or more contacts share the same first and last names, mobile phone or BlackBerry ID, they will be automatically merged together.

This feature makes managing your contact list really easy since it will automatically merge contacts from your email accounts with Facebook, Twitter, or LinkedIn contact list.

Depending on how you organize your contacts, some may not get merged automatically. In the event this occurs, complete the steps below to manually merge contacts so your contact list is just the way you like. I’ve also included steps on how you can turn off the automatic merging feature if you prefer to merge all of your contacts manually :)

How to link contacts together manually

  1. Open the Contacts app
  2. Touch and hold a contact
  3. From the context menu, tap Select More
  4. Tap the contacts that you want to merge
  5. From the context menu, tap Link Contacts


Stop automatically merging of contacts

As mentioned previously, you can turn off the ability for your device to merge contacts automatically using the steps below:

  1. Open the Contacts app
  2. Swipe down from the top of the screen
  3. Tap Settings
  4. Turn off Automatically Merge Contacts

Got a question? Leave a comment and let me know!

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