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Experts Answer 38 of Your Burning Questions About BlackBerry Classic


Classic-AngleClassic-AngleOn March 31st and April 1st the BlackBerry Support Community Forums hosted a BlackBerry Classic Insider Event. The event gave forum members the opportunity to get the scoop on the iconic BlackBerry Classic from BlackBerry insiders.

Providing their BlackBerry insider expertise were:

  • Michael Clewley, Director, Handheld Software Product Management
  • Michael Dawson, Senior Product Manager
  • David Willis, Senior Director, Handheld Product Management
  • Sonia Moniz-Bennett, Manager, Platform Product Marketing

There were lots of inquiries during the event, resulting in 38 questions (or suggestions!) and answers. We’ve picked out some interesting highlights.

Popular Questions

What are the motives for the non-removable battery?

There were 2 contributing factors to the choice of a non-removable battery:

  1. It allowed for a larger battery size, while keeping the device slimmer. About 15 percent more battery capacity was available through the use of the non-removable battery at any given thickness, allowing for longer life without the need to either recharge or swap batteries. 
  2. With the trend towards multiple devices (phones, tablets, accessories) we have seen emergence of dedicated external battery packs to replace per-device removable batteries. Users who previously would have purchased additional batteries were tending towards these solutions that can be used across multiple devices (concurrently and/or over time) and that can deliver power without the need for battery replacement and a device restart.

The BlackBerry Classic battery stands up very well against the competition. The BlackBerry Classic contains a sizeable 2515 mAh battery and state of the art power optimization software, which delivers up to 22 hours of battery power (based on mixed use). Plus the power optimization software allows user to boost battery life by up to 15 percent, simply by customizing your Power Saving Profile.

When will the Blackberry Classic in white become available? And will it be available with all carriers?

The white BlackBerry Classic is coming to selected markets; keep an eye on Inside BlackBerry Blog for announcements on availability in the next few weeks.

Interesting Inquiries

Members also posed some insightful questions that revealed some of the story behind the BlackBerry Classic:

Does the Classic employ Paratek configuration? Is Paratek easier to implement in devices with non-swappable batteries?

  • The BlackBerry Classic does contain Paratek technology and the type of battery used, removable or non-removable doesn’t affect our ability to include this technology.

Curious to know if the touch sensitive keyboard feature found on the BlackBerry Passport was ever considered during the design of the BlackBerry Classic?

  • The touch sensitive keyboard was considered but with the 4-row keypad, and especially with the availability of a trackpad on Classic it was not included on Classic. There has been good feedback from customers on the touch sensitive keyboard and BlackBerry is considering its inclusion on other products going forward.

Check out the entire event forum here and stay tuned for future BlackBerry Insider events!

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Why You Should Get a BlackBerry Passport



So many people want to know just why the BlackBerry Passport is such an awesome device and why it is such a recommended phone for consumers and professionals.

Check out the video below from Tech Guru J.Williams aka @mrjlwilliams as he speaks about why he feels the BlackBerry Passport is such a great device and let us know how you feel about the BlackBerry Passport.


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BlackBerry Employees Share Their Quick-Start Tips for Your New BlackBerry Leap


With the impending release of the all-touch BlackBerry Leap (available for pre-order from, and check out THIS ARTICLE for pre-sale availability by country), we thought it’d be a good idea to get some tips and tricks together for buyers – including those moving from a keyboard-based BlackBerry device, as well as new and returning users unfamiliar with the power of BlackBerry 10.3.1 on a 5-inch touchscreen.

What follows are some ways to jump into the finer points of the BlackBerry Leap running 10.3.1 from the people who know them best. We “insourced” some personal favorite tips from BlackBerry employees already well-versed with our other all-touch BlackBerry 10 devices: the Z3, Z10 and Z30 (I learned a few myself – Ed.).

So without further ado, let’s see what pointers they have for newcomers.

Numbered Lists…

“For all-touch devices, here are five ‘must know’ tips:

1) Swipe to…

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Introducing BlackBerry 10.3.1 Advanced Interactions


AI_Z10AI_Z10Did you recently update to BlackBerry 10 OS version 10.3.1? If so, make sure you try out the new Advanced Interactions that can help you increase your productivity.

Whether it’s waking your device automatically when you pick it up, or silencing an incoming call with a flip of your device, I’m confident you’ll love these new options so make sure you try them out.

To help you get started here’s a quick overview of each option :)

Note: If you are using Battery Saving Mode double-check your settings by going to Settings Battery Saving Mode as this feature can turn off Advanced Interaction.

Lift to wake

If enabled, this setting will cause your device to automatically wake up whenever you pick it up from a flat surface. This means you no longer need to use the Power/Lock key, or swipe up from the bottom of the display to wake your device.

To turn this option on or off, go to Settings Advanced Interactions followed by setting the Life to Wake switch to your desired setting.


Flip to mute

If Flip to mute is enabled on your device, the next time you receive a call and you are unable to answer it right then and there, just flip your device facedown to silence the ring tone or vibration.

To turn this option on or off, go to Settings Advanced Interactions followed by setting the Flip to mute switch to your desired setting.


Flip to save power

Are you looking for an easy way to save power and maximize your device’s battery life? All it takes, thanks to the Flip to save power option, is placing your device face down on flat surface to place your device into standby mode.

When in standby mode your device will still receive notifications for incoming calls, messages, alarms and more, while saving battery life in the process.

To turn this option on or off, go to Settings Advanced Interactions followed by setting the Flip to save power switch to your desired setting.



Hold to stay awake

If you find your device display turns off while you are still reading a lengthy document, consider turning on the Hold to stay awake option.

When enabled, this setting will override the Screen Timeout value and cause your device display to remain on so you can finish reading without interruption.

To turn this option on or off,go to Settings Advanced InteractionsLife  followed by setting the Hold to stay awake switch to your desired setting.

Got a question? Leave a comment and let me know!

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Announcing the BlackBerry Classic Insider Event


Classic_FrontClassic_FrontOn March 31st and April 1st we will be hosting a BlackBerry Classic Insider Event within the BlackBerry Support Community Forums.

Throughout this event you’ll be able to submit any questions you have the about the BlackBerry Classic and get feedback from our insiders :)

The insiders joining us over this two-day period will be:

  • Michael Clewley, Director, Handheld Software Product Management
  • Michael Dawson, Senior Product Manager
  • David Willis, Senior Director, Handheld Product Management

Make sure to stop by the BlackBerry Support Community Forums during that time and start thinking about what questions you’d like to ask!

If you aren’t already a member of the community, make sure to register before March 31st by clicking here and follow this blog for updates on how you can take part in this event.

Got a question? Leave a comment and let me know!

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